Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
If you need to modify your order after it has been placed, please contact our customer service or sales team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed. If your order has already been shipped, you may need to wait for the package to arrive and initiate an exchange following our standard exchange policy.
Some of our terminal models support offline transaction processing with limited functionality. Contact our sales team for more information.
You can manage your account settings and billing information through our online portal or by contacting our customer support team.
EMV (Europay, Mastercard, and Visa) is a global standard for credit and debit card processing that enhances security through the use of chip technology.
NFC (Near Field Communication) is a short-range wireless communication technology that allows devices to exchange data when they are brought within close proximity of each other, typically within a few centimeters. NFC is widely used for contactless payment systems, enabling fast and secure transactions without the need for physical contact between the payment device and the terminal.
NFC technology is integrated into many smartphones, smartwatches, and credit/debit cards, allowing users to make payments by simply tapping their device or card on an NFC-enabled terminal. Popular mobile payment services like Apple Pay, Google Pay, and Samsung Pay utilize NFC technology for seamless transactions.
For businesses, incorporating NFC-enabled credit card terminals enhances the customer experience by offering a quick, convenient, and secure payment method, which can help reduce wait times and improve overall customer satisfaction.
Yes, we do offer bulk purchasing options for businesses that require multiple credit card terminals or related accessories. We understand that large-scale operations or businesses with multiple locations may have unique needs, and we aim to accommodate these requirements. Depending on the size of your order, we may also provide volume discounts or special pricing. Please contact our sales team for more information on bulk orders and to discuss your specific requirements.
A PIN debit encryption is the process of encrypting personal identification number (PIN) data during debit card transactions to ensure its security. It involves scrambling the PIN information using cryptographic algorithms to make it unreadable to unauthorized individuals or entities.
Yes, all our terminals come blank and can be programmed with the necessary downloads by your gateway.
Yes, we do program and encrypt the terminals before shipping them to our customers. However, in order to provide this service, we will need the specific download details or a VAR sheet from your payment processor. This information allows us to configure the terminal to work seamlessly with your payment processing system, ensuring a smooth and secure transaction experience for your customers.
Our credit card terminals come with a 1-year warranty, which covers any defects in materials or workmanship under normal use during the warranty period. In the event of a covered defect. Please note that the warranty does not cover damages resulting from misuse, abuse, accidents, or unauthorized modifications.
PCI compliance refers to adhering to the Payment Card Industry Data Security Standard (PCI DSS), a set of security requirements established by the Payment Card Industry Security Standards Council. These standards aim to ensure the secure processing, storage, and transmission of sensitive cardholder data during credit card transactions.
For credit card terminals, being PCI compliant means that the device and the entire payment processing environment meet the necessary requirements to protect cardholder data. This includes implementing strong encryption methods, regularly updating software and hardware, maintaining secure networks, and adhering to policies and procedures that minimize the risk of data breaches.
Non-compliance can result in fines, damage to brand reputation, and loss of customer trust. Therefore, it's crucial for businesses to ensure their credit card terminals and payment processing systems are fully compliant with PCI DSS to safeguard both their customers' information and their own interests.
Yes, our terminals support contactless payment methods, such as NFC, Apple Pay, and Google Wallet.
No, we do not offer terminal repair services. However, if you are experiencing issues with your terminal, our customer support team is available to assist you with troubleshooting and resolving the problem. If your terminal is determined to be faulty and is still under warranty, we can facilitate a replacement as per our warranty policy. For out-of-warranty terminals, we recommend you to replace the terminal with one of our latest terminal models.
The encryption requirements for your credit card terminal depend on your payment processor, the terminal model, and the applicable security standards, such as PCI DSS. These requirements ensure secure processing, storage, and transmission of cardholder data during transactions.
To determine the appropriate encryption for your credit card terminal, consult your payment processor, as they can provide you with specific encryption requirements and guidelines based on their processing systems. Additionally, make sure to follow PCI DSS requirements and industry best practices to maintain a secure payment environment. If you need further assistance or guidance on encryption, our customer support team is available to help.
Yes, our credit card terminals are designed to integrate seamlessly with a wide range of Point of Sale (POS) systems. This integration allows for a smooth and efficient payment processing experience, enabling you to manage transactions, inventory, and sales reporting all in one place.
Please note that compatibility may vary depending on the specific terminal model and POS system you are using. Our customer support team can assist you in determining the best terminal for your POS system and guide you through the integration process if needed.
A multilane terminal is a type of payment terminal designed specifically for high-volume retail environments with multiple checkout lanes, such as supermarkets, department stores, or large retailers. These terminals streamline payment processing by enabling fast and efficient transactions, allowing businesses to manage customer traffic effectively and reduce wait times.
We offer a 14-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 14 days of the delivery date for a refund or exchange, subject to some restrictions. Please note that the returned items must be in their original condition, including all tags, packaging, and accessories. Items that are damaged, used, or altered may not be eligible for return. Returns are subject to a 25% restocking fee if the terminal has been opened or used as we can no longer sell the equipment as new.
Once we receive your returned item(s) and verify their condition, we will process your refund or exchange. Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned items. If you requested an exchange, we will ship the replacement item(s) to you as soon as possible, typically within 5-7 business days. Please note that it may take additional time for the refund or exchange to appear on your account, depending on your bank or credit card company.
To initiate a return, please contact our customer service team and provide your order number and the reason for the return. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Please do not send back any items without first obtaining an RMA number, as this may result in delays or refusal of your return.
Yes, we offer free shipping on orders over $999. This promotion applies to eligible orders during the checkout process. Once your order reaches the $999 threshold, the free shipping option will be automatically applied. Please note that free shipping may not be available for international shipping.
For domestic orders, the standard shipping time is between 3-5 business days. However, expedited shipping options are available for an additional fee, which can reduce the shipping time to 1-2 business days.
Yes, we do ship our credit card terminals internationally. We strive to provide our high-quality products and services to businesses worldwide. However, please note that shipping times and costs may vary depending on the destination country and the specific products ordered. For detailed information on shipping rates and delivery estimates, please contact our sales team or refer to our shipping policy on our website.
Yes, we offer blind shipping services upon request. Blind shipping means that we will ship the products without any branding or identifying information related to our company on the packaging materials or shipping labels. This service is particularly useful for resellers, dropshippers, or businesses looking to maintain a consistent brand experience for their customers.
To request blind shipping for your order, please contact our customer support team or provide the necessary instructions during the ordering process. We will ensure that your shipment is handled according to your specifications.