Verifone M400: cabling, power and mounting

This guide covers physically installing a Verifone M400 customer-facing PIN pad: connecting it through its single USB-C port with ICE Cube modules, powering it, mounting it, and the first power-on. Application and POS integration steps come from your integrator or Allstar support.

Before you start

• Use only Verifone power pack PWR445-001-01-A (12 V DC, 1 A).
• Remove the power cord from the Base Module before connecting any peripheral or module, and reconnect it only when everything is attached.
• Decide which connection you need. The ICE Cube system supports USB, Ethernet, Ethernet + USB, Serial, or Ethernet + Serial. A Powered USB cable (CBL445-003-01-A) is the alternative for a single USB connection carrying power and data.
• Verifone recommends an approved stand for every installation.

Steps

1. Place the M400 on a flat counter or Verifone stand near the POS and a power outlet, indoors and away from heat, moisture, metal objects and anti-theft gates. Angle it so PIN entry cannot be seen or filmed. Expected: a placement that meets Verifone's guidance.
2. Unpack and inspect for tampering or damage, remove the wrap and display film, and keep the packaging. Expected: no damage; you know which accessories ship separately.
3. Unscrew and remove the rear cable cover to reach the USB-C port. Expected: the port is accessible.
4. With no power cord attached, connect the Base Module to the USB-C port and clip the Serial, USB or Ethernet module(s) between the Base Module and the end cap. Expected: a module chain ending in the end cap.
5. Connect the power supply to the Base Module, plug the AC cord into a wall outlet or surge protector, and close the cable cover. Expected: the terminal powers up. Removing power shuts it down.
6. Mount on the stand: align the stand screws with the rear keyholes and slide the terminal down to lock. Expected: the terminal is secure and card slots are unobstructed.
7. Allow about 60 seconds after power-on for the terminal to stabilize. Calibration and date/time checks are Supervisor-level functions in the Administration menu; ask Allstar support if you need them. Expected: the idle or application screen appears and the touchscreen responds.

If that did not work

• Terminal does not start: use a dedicated power source and check every cable connection, including the power connector. If it still does not start, contact Allstar support.
• Dark display: tap the screen; the unit may be in screen-saver mode. If the display is garbled, inspect all cable connections.
• Contactless fails: make sure nothing sits between the contactless logo and the card.
• Only use the Verifone-supplied power pack. Do not disassemble the unit.

Sources

• M400 Installation Guide: Device Setup (DOC445-003-EN-C rev C01)
• M400 Installation Guide: Device Overview (DOC445-003-EN-C rev C01)
• M400 Installation Guide: Specifications (DOC445-003-EN-C rev C01)
• M400 Installation Guide: Accessories (DOC445-003-EN-C rev C01)
• M400 Installation Guide: Troubleshooting Guidelines (DOC445-003-EN-C rev C01)