Verifone V400m: connection options and cabling the Full-Function Base

This guide explains how a Verifone V400m gets online and how to cable the Full-Function Base. The V400m handset has Wi-Fi, Bluetooth and (depending on model) 3G or 4G cellular. It has no Ethernet or phone port of its own; those are on the Full-Function Base, which the terminal uses over Bluetooth.

Before you start

• Check the base part number on its label: M475-S02-00 is the Charging Base (charging only, no network); M475-S02-08 is the Full-Function Base (Ethernet, 56K dial, serial, USB).
• Have the SIM card ready if you plan to use 3G or 4G.
• The terminal must be powered off and unplugged before you open the rear cover.
• Which connection the terminal actually uses is set in the payment application. Allstar configures this before shipping when the order is programmed; if your unit came blank, the application steps come from your processor or Allstar support.

Steps

1. Confirm what your unit supports: Plus 3G (HSPA) or Plus 4G (LTE), both with Wi-Fi 2.4/5 GHz and Bluetooth 4.2. Ethernet, dial and serial are only on the Full-Function Base. Expected: you know whether you need the Full-Function Base.
2. For cellular, install the SIM: terminal off and unplugged, face down on a soft surface. Slide the rear cover latch, lift the cover, lift out the battery, unlock the SIM holder and swing it up, slide the card in with the gold contacts facing outward until fully seated, close and lock the holder, then refit the battery and cover. Expected: SIM seated in SIM1 and the rear cover latched.
3. For a wired network, connect an Ethernet cable from the network port on the back of the Full-Function Base to the wall socket. Expected: the cable clicks into both ends.
4. For dial, connect a phone cable from the base's telephone port to a phone wall socket. For a cash register or PC, connect a serial cable from the base's serial port to the register or computer. Expected: only the cables you need are attached. Verifone recommends a surge protector.
5. Plug the base's power cable into the port on the side of the base, then plug the adapter into the wall. Expected: the base is powered.
6. Lower the V400m onto the base until it sits on the connector. Expected: the terminal docks and charges. The base's network ports are shared to the terminal over Bluetooth; one Full-Function Base can serve up to seven terminals.
7. Choosing Wi-Fi, pairing Bluetooth to the base, or enabling cellular is done inside the payment application's menus, which vary by application and processor. If the idle screen does not connect once cables and SIM are in place, contact Allstar support. Expected: the application shows it is connected.

If that did not work

• Check every cable is fully inserted at both ends and the base adapter is in a working outlet.
• Make sure nothing metallic sits near the terminal and that the base is not next to equipment that causes electrical noise.
• If the terminal asks for a password before it will show communication settings, stop and contact Allstar support. Do not guess passwords.

Sources

• V400m Installation Guide: Device Overview (DOC475-003-EN-A rev A02)
• V400m Installation Guide: Device Setup (DOC475-003-EN-A rev A02)
• V400m Installation Guide: Specifications (DOC475-003-EN-A rev A02)
• V400m Base Full Function Quick Installation Guide (DOC475-007-EN A01)
• V400m Base Charging Quick Installation Guide (DOC475-006-EN A01)
• V400m Installation Guide: Accessories and Cables (DOC475-003-EN-A rev A02)