Frequently Asked Questions

Allstar Terminals is a wholesale supplier of credit card terminals for ISOs and payment processors. No bundled processing contracts required.

Check most frequently asked questions here, if you still need help then please contact us at support@allstarterminals.com

General

If you need to modify your order after it has been placed, please contact our customer service or sales team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed. If your order has already been shipped, you may need to wait for the package to arrive and initiate an exchange following our standard exchange policy.

We offer a variety of credit card terminal models from PAX, Dejavoo, Ingenico, Verifone, First Data, Poynt, and Castle Terminals that are suitable for different business needs, including countertop, wireless, and mobile terminals.

Some of our terminal models support offline transaction processing with limited functionality. Contact our sales team for more information.

You can manage your account settings and billing information through our online portal or by contacting our customer support team.

EMV (Europay, Mastercard, and Visa) is a global standard for credit and debit card processing that enhances security through the use of chip technology.

NFC (Near Field Communication) is a short-range wireless communication technology that allows devices to exchange data when they are brought within close proximity of each other, typically within a few centimeters. NFC is widely used for contactless payment systems, enabling fast and secure transactions without the need for physical contact between the payment device and the terminal. NFC technology is integrated into many smartphones, smartwatches, and credit/debit cards, allowing users to make payments by simply tapping their device or card on an NFC-enabled terminal. Popular mobile payment services like Apple Pay, Google Pay, and Samsung Pay utilize NFC for seamless transactions. For businesses, NFC-enabled credit card terminals can offer a quick, convenient, and secure payment method that may help reduce wait times and improve customer satisfaction.

PIN debit encryption is the process of encrypting personal identification number (PIN) data during debit card transactions to ensure its security. It involves scrambling the PIN information using cryptographic algorithms to make it unreadable to unauthorized individuals or entities.

Wholesale

Yes, we do offer bulk purchasing options for businesses that require multiple credit card terminals or related accessories. We understand that large-scale operations or businesses with multiple locations may have unique needs, and we aim to accommodate these requirements. Depending on the size of your order, we may also provide volume discounts or special pricing. Please contact our sales team for more information on bulk orders and to discuss your specific requirements.

We accommodate orders of all sizes, from single units to bulk orders in the hundreds. Volume discounts are available. Contact our sales team for wholesale pricing tiers.

Yes. Allstar Terminals is a wholesale supplier that sells directly to ISOs, payment processors, and resellers. We offer volume pricing, bulk ordering, and blind shipping options specifically designed for B2B buyers in the payments industry.

No. Allstar Terminals sells hardware independently. There is no bundled processing contract required. ISOs and processors can purchase terminals at wholesale prices and deploy them with their own payment processing relationships.

ISOs typically source terminals through wholesale hardware distributors like Allstar Terminals. We carry all major brands including PAX, Dejavoo, Ingenico, and Verifone, available unlocked and ready to be programmed with any gateway.

Our terminals are sold unlocked and can be programmed with most major payment gateways. We can also program and encrypt terminals before shipping. Just provide your VAR sheet or download details from your processor.

Yes. Allstar Terminals is built for resellers. ISOs, processors, and payment consultants purchase our hardware at wholesale prices and resell or deploy them to merchants in their portfolio.

Yes. We offer blind shipping on request, meaning packages ship without any Allstar Terminals branding. This allows ISOs and resellers to maintain a seamless brand experience for their merchant customers.

Terminal

Yes, all our terminals come blank and can be programmed with the necessary downloads by your gateway.

Yes, we do program and encrypt the terminals before shipping them to our customers. However, in order to provide this service, we will need the specific download details or a VAR sheet from your payment processor. This information allows us to configure the terminal to work seamlessly with your payment processing system.

Our credit card terminals come with a 1-year warranty, which covers defects in materials or workmanship under normal use during the warranty period. The warranty does not cover damages resulting from misuse, abuse, accidents, or unauthorized modifications.

PCI compliance refers to adhering to the Payment Card Industry Data Security Standard (PCI DSS), a set of security requirements established by the Payment Card Industry Security Standards Council. For credit card terminals, being PCI compliant means that the device and payment processing environment meet necessary requirements to protect cardholder data.

Yes, our terminals support contactless payment methods, such as NFC, Apple Pay, and Google Wallet.

No, we do not offer terminal repair services. However, our customer support team is available to assist with troubleshooting. If a terminal is faulty and still under warranty, we can facilitate a replacement according to our warranty policy.

The encryption requirements for your credit card terminal depend on your payment processor, the terminal model, and applicable security standards, such as PCI DSS. To determine the appropriate encryption, consult your payment processor for the specific requirements and guidelines based on their processing systems. Our customer support team is also available to assist with encryption guidance.

Yes, our credit card terminals are designed to integrate with a wide range of Point of Sale (POS) systems. Compatibility may vary depending on the specific terminal model and POS system.

A multilane terminal is a type of payment terminal designed for high-volume retail environments with multiple checkout lanes, such as supermarkets, department stores, or large retailers. These terminals streamline payment processing by enabling fast and efficient transactions and helping reduce wait times.

Returns

We offer a 14-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 14 days of the delivery date for a refund or exchange, subject to restrictions. Returned items must be in their original condition, including all tags, packaging, and accessories. Items that are damaged, used, or altered may not be eligible for return. Returns are subject to a 25% restocking fee if the terminal has been opened or used because the equipment can no longer be sold as new.

Once we receive your returned item(s) and verify their condition, we will process your refund or exchange. Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned items. If you requested an exchange, we will ship the replacement item(s) as soon as possible, typically within 5-7 business days.

To initiate a return, please contact our customer service team and provide your order number and the reason for the return. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not send back any items without first obtaining an RMA number.

Shipping

Yes, we offer free shipping on orders over $999. This promotion applies to eligible orders during checkout. Once your order reaches the $999 threshold, the free shipping option will be automatically applied. Free shipping may not be available for international shipping.

For domestic orders, the standard shipping time is between 3-5 business days. Expedited shipping options are available for an additional fee, which can reduce shipping time to 1-2 business days.

Yes, we ship credit card terminals internationally. Shipping times and costs may vary depending on the destination country and the specific products ordered. For detailed information on shipping rates and delivery estimates, contact the sales team or refer to the shipping policy.

Yes, we offer blind shipping services upon request. Blind shipping means products ship without branding or identifying information related to Allstar Terminals on the packaging materials or shipping labels. This is particularly useful for resellers, dropshippers, or businesses that want a consistent brand experience. To request blind shipping, contact customer support or provide the necessary instructions during the ordering process.

Email Support

For general questions, order updates, or technical assistance, our support team is ready to help.

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Call Support

Prefer to speak with someone directly? Our phone support team is available to assist.

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