Refund policy

Eligible items can be returned within 14 days of delivery. Some items are final sale; they are listed below so you can check before you order.

• 14 daysto request a return after delivery
• 3 daysto report damaged, defective, or wrong items
• 7–8 daysbusiness days for approved refunds
• 25%restocking fee on opened or used terminals

How to start a return

1. Email support@allstarterminals.com within 14 days of delivery with your order number and the reason for the return.
2. We reply with return instructions. Items sent back without an approved return will not be accepted.
3. Ship the item back to us. The customer pays return shipping.
4. We inspect the item and confirm your refund or exchange.

Eligibility

Items must be unopened, unused, and in their original condition and packaging. Opened or used terminals may be subject to a 25% restocking fee, because they can no longer be sold as new.

Exchanges

To exchange an eligible item for a different product, follow the return steps above. The same 14-day window and conditions apply.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 3 days of delivery. We will inspect it and send a replacement if needed.

Refunds

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 7–8 business days. Your bank may take a few extra days to post the credit.