Shipping, returns and warranty

Allstar Terminals: 1-year warranty on new terminals and how to claim it

New terminals bought from Allstar Terminals carry a 1-year warranty against defects in materials and workmanship under normal use. To claim, contact Allstar with the order number, model, serial number and a description of the fault. Defective SUNMI products go through SUNMI's manufacturer warranty.

Applies to
Allstar Terminals policy
Last reviewed
Oct 26, 2026 by Abdul Rashid

Ask Allstar AI about this guide

Check first

  • When was the device delivered? Is it within 1 year of delivery?
  • Was it bought new from Allstar, or is it refurbished?
  • Is it a SUNMI product?
  • What exactly is failing, and is there a message on screen?
  • Was the device dropped, exposed to liquid, or opened?

This guide explains the warranty on terminals bought from Allstar Terminals and how to make a claim.

Before you start

  • Find the order or invoice number, the model and the serial number (usually on the label on the back or underside of the device).
  • Note the exact fault and any message on screen.

Steps

  1. Check the device is within the warranty period: 1 year from delivery for new terminals bought from Allstar. Expected: You know whether the device is inside the 1-year window.
  2. If the fault appeared within 3 days of delivery, treat it as a damaged or defective arrival: email support@allstarterminals.com within those 3 days and Allstar sends a replacement ahead of the return. Expected: A replacement is on its way and you receive return instructions for the faulty unit.
  3. For faults after the first 3 days, contact Allstar at support@allstarterminals.com or 888-403-7066 with the order number, model, serial number, payment application, processor and the exact message or behaviour. Expected: Allstar opens a warranty claim and tells you the next step.
  4. Follow the instructions Allstar sends. Do not ship the device back before you have them. Expected: The claim is processed and you receive the outcome.

If that did not work

SUNMI products: the claim goes through SUNMI's manufacturer warranty; Allstar support can point you to the route. For any other brand, call 888-403-7066 during business hours (Monday to Friday, 9 AM to 5 PM CST).

Sources

Stop and contact support if

  • The device is a SUNMI product: the claim goes through SUNMI's manufacturer warranty. Contact Allstar support for the route; SUNMI products stay non-returnable to Allstar.
  • The device shows a tamper or security alert: stop and contact support; do not attempt any reset.

Contact Allstar support with the model, serial number, payment application, processor, order number and the exact message on screen.

Contact support about this

Notes

  • The live FAQ page at /pages/faq renders no visible text (read 2026-10-23); the warranty answer exists only in the page's FAQ structured data (JSON-LD). The visible statement is on /pages/replacement-terminals. VERIFY-BY owner that the FAQ page body is meant to be empty.
  • Whether refurbished terminals carry the same 1-year warranty is not stated on a live page or by the owner: ask us.
  • What the warranty excludes (physical damage, liquid, misuse, consumables such as batteries and paper) is not stated: ask us.
  • Whether a warranty replacement ships before the faulty unit is returned (after the first 3 days) is not stated; the owner's rule is that replacement-ahead-of-return applies only to items reported within 3 days of delivery (2026-10-11).
  • Whether the warranty is Allstar's own or passes through the manufacturer's warranty for non-SUNMI brands is not stated: ask us.

Sources

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