Shipping, returns and warranty

Allstar Terminals: how to return a product and what restocking fees apply

Start a return by emailing support@allstarterminals.com with your order number and the reason, within 14 days of delivery. Injected or programmed devices can be returned with a 25% restocking fee. SUNMI products are non-returnable. Damaged, defective or wrong items reported within 3 days of delivery get a replacement shipped ahead of the return.

Applies to
Allstar Terminals policy
Last reviewed
Oct 26, 2026 by Abdul Rashid

Ask Allstar AI about this guide

Check first

  • What is the order number and when was it delivered?
  • Is the item unopened, opened but unused, or used?
  • Was the device injected or programmed by Allstar before it shipped?
  • Is it a SUNMI product?
  • Is the item damaged, defective or not what was ordered? If so, was it reported within 3 days of delivery?

This guide explains how to return a product bought from Allstar Terminals, which items cannot be returned, and when a restocking fee applies.

Before you start

  • Have the order number and delivery date ready. The return window counts from delivery.
  • Know whether the device was injected or programmed before it shipped, and whether it is a SUNMI product.
  • Do not ship anything back until Allstar has sent return instructions.

Steps

  1. Check the item against the rules. SUNMI products cannot be returned. Injected or programmed devices can be returned subject to a 25% restocking fee. Other eligible items must be unopened, unused and in original packaging; opened or used terminals may also carry a 25% restocking fee. Expected: You know whether the item is returnable and whether a restocking fee applies.
  2. If the item is damaged, defective or not what you ordered, email support@allstarterminals.com within 3 days of delivery with the order number, the model, and photos of the box and the item. Expected: Allstar sends a replacement ahead of the return. Items reported after 3 days are handled as a standard return or, for defects, as a 1-year warranty claim.
  3. For any other return, email support@allstarterminals.com within 14 days of delivery with the order number and the reason for the return. Expected: Allstar replies with return instructions. Unapproved returns are not accepted.
  4. Pack the item in its original packaging and ship it back using the instructions you received. The customer pays return shipping. Expected: You have a tracking number for the return shipment.
  5. Wait for Allstar to receive and inspect the item. Expected: Allstar confirms the refund or exchange. If approved, the refund (less any restocking fee) goes back to the original payment method within 5 to 7 business days of processing.

If that did not work

If you have not heard back, or the item does not fit the rules above (bulk orders, accessories, SUNMI defects), email support@allstarterminals.com or call 888-403-7066 with the order number, model, serial number and delivery date. Defective SUNMI units go through SUNMI's manufacturer warranty; support can point you to the route.

Sources

Stop and contact support if

  • The item is a SUNMI product: it cannot be returned. Defective SUNMI units go through SUNMI's manufacturer warranty; contact support for the route.
  • The customer wants to ship a return without approved instructions: stop, the return will not be accepted.
  • A device has a tamper or security alert on screen: stop and contact support before shipping anything.

Email support@allstarterminals.com or call 888-403-7066 with the order number, model, serial number, delivery date and the reason for the return. For wholesale or invoiced orders, copy your sales contact.

Contact support about this

Notes

  • The 14-day return window is a live-page fact (refund policy and support page, read 2026-10-23). The owner has not separately confirmed 14 days; an internal draft from 2026-09-19 still carries '14 vs 15 days' as an open question. VERIFY-BY owner.
  • Live page https://allstarterminals.com/policies/refund-policy still says programmed or encrypted devices cannot be returned; owner correction dated 2026-10-12 makes them returnable with a 25% restocking fee. The owner edits the live policy in Shopify admin.
  • Live refund policy also lists bulk orders of 10 or more units and accessories (cables, stands, scanners, charging stations, power supplies) as final sale. The owner has not confirmed or corrected these two lines: treat as live-page facts and VERIFY-BY owner before promising a return on them.
  • Live refund policy says approved refunds take 7 to 8 business days; owner correction dated 2026-10-08 is 5 to 7 business days.
  • Whether the 3-day damaged or defective replacement applies to SUNMI units is not stated by the owner: ask us.
  • Who pays return shipping on a damaged, defective or wrong item is not stated on a live page or by the owner (the live policy says the customer pays return shipping in general): ask us.

Sources

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