Support

Welcome to the Allstar Terminals support page! We're here to help you with any questions or concerns you may have about our products and services.

To reach our support team, you can contact us via phone or email:

Phone: 888-403-7066 Email: support@allstarterminals.com

Our support hours are Monday through Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 hours.

Below are some common questions and answers to help you troubleshoot any issues you may be experiencing:

Q: How do I set up my Allstar Terminal device?
A: We offer step-by-step guides and video tutorials on our website to help you set up your device. You can also reach out to our support team for assistance.

Q: My Allstar Terminal device is not working properly, what should I do?
A: Please contact our support team immediately so we can help you troubleshoot the issue and determine if a replacement device is necessary.

Q: How do I return a product?

Return Process: If you wish to return an item that is eligible for return, please follow these steps:

1. Contact our customer service team (support@allstaterminals.com) within 14 days of receipt of your order to initiate a return.
2. Provide the order number and the reason for the return.
3. Our customer service team will provide you with instructions on how to proceed with the return.
4. Once the returned item is received and inspected, we will process the return or exchange.

Thank you for choosing Allstar Terminals. We're committed to providing you with exceptional customer service and support.