Verifone V400m: install the battery, charge, and power on for the first time

This guide covers taking a Verifone V400m (Plus 3G or Plus 4G) out of the box, fitting the battery, charging it with the power pack or on a base, and what the first power-on looks like. It does not cover loading a payment application; that is done before the terminal ships.

Before you start

• The box should contain the terminal, a paper roll and the power adapter. If anything is missing or the carton looks tampered with, stop and contact Allstar support.
• Use only the Verifone power pack for the V400m (PWR475-010-01-A). Verifone warns that an incorrectly rated supply can damage the unit.
• Do not plug the power pack into an outdoor outlet.
• The battery is Verifone part BPK475-001-01-A (11.2 Wh, 3.85 V, 2890 mAh).

Steps

1. Inspect the carton and terminal for damage or tampering, then remove the plastic wrap and the protective film on the display. Expected: no damage. A tampered label or component means the unit should not be used.
2. If the battery is not fitted, slide the latch on the rear cover and lift it off. Lower the battery into the compartment, refit the cover and slide the latch to lock it. SIM and SAM cards sit in slots under the battery. Expected: the rear cover is flush and latched.
3. To charge with the power pack, plug the adapter cable into the power port on the terminal, then plug the adapter into a wall outlet. Expected: the terminal charges. Verifone's guide does not describe a charge LED; check the on-screen battery indicator.
4. To charge on a base, plug the base's power cable into the port on the side of the base in the direction of the arrow, plug the adapter into a wall outlet, and lower the terminal onto the base until it rests on the connector. Expected: the terminal charges through the base. The Charging Base (M475-S02-00) is charge-only; the Full-Function Base (M475-S02-08) adds Ethernet, phone line and serial ports.
5. Power on and watch the first boot: the Verifone copyright screen appears, then the payment application starts on its own. Expected: the application's idle screen. If you see "DOWNLOAD NEEDED", no application is loaded; contact Allstar support.
6. Before taking transactions on battery, confirm the battery level is above 10%. If it is lower, connect the power pack first. Expected: battery above 10% or terminal on power. Verifone states this protects transaction data and printing.

If that did not work

• Terminal does not start: plug it into a dedicated outlet, check that the power connector is fully inserted, and try again. If it still does not start, contact Allstar support.
• Blank or dark display: tap the screen. The unit may be in screen-saver mode.
• Any tamper or security message: stop and contact Allstar support. Do not open the unit; it has no user-serviceable parts.

Sources

• V400m Quick Installation Guide (DOC475-002-EN A03, no date on page)
• V400m Installation Guide: Device Setup (DOC475-003-EN-A rev A02)
• V400m Installation Guide: Specifications (DOC475-003-EN-A rev A02)
• V400m Installation Guide: Accessories and Cables (DOC475-003-EN-A rev A02)
• V400m Base Charging Quick Installation Guide (DOC475-006-EN A01)
• V400m Installation Guide: Troubleshooting Guidelines (DOC475-003-EN-A rev A02)