PAX support
- PAX A35: setup, connection options and what it needs from the host POSHow a PAX A35 PIN pad is powered and connected (Type-C communication cable with DC power, optional Powered USB, Ethernet or Wi-Fi), what the host POS must provide, and the on-device reset.
- PAX A80: setup, rear ports and Ethernet connectionSet up a PAX A80 countertop terminal: what is in the box, what each rear port does (POWER, PINPAD, RS232, LAN, PHONE), how to connect Ethernet and confirm it is online, and why the A80 must stay on mains power.
- PAX A920 / A920 Pro / A80: load a receipt paper roll and which paper size to buyPaper roll sizes for the PAX A920, A920 Pro and A80 (58 mm thermal) and how to load the roll the right way round so receipts print.
- PAX A920 / A920 Pro: battery will not charge, stops at 80%, or runs flat too fastWhy a PAX A920 or A920 Pro will not charge or power on, why an A920 Pro stops charging at 80% (Battery Management System), what the red taskbar and the battery-with-exclamation symbol mean, and when the battery needs replacing.
- PAX A920 / A920 Pro: first setup out of the boxUnbox a PAX A920 or A920 Pro, prepare the battery, fit the SIM, load paper, power on, and join Wi-Fi so the terminal is ready for its payment application.
- PAX A920 / A920 Pro / A80: receipt prints blank, NPM on screen, or nothing printsFix a PAX Android terminal that feeds blank paper, shows NPM (No Paper Mode), refuses transactions because of paper, or prints receipts but not the batch report.
- PAX A920 / A920 Pro: Wi-Fi will not connect or keeps droppingWhat to check when a PAX A920 or A920 Pro cannot join Wi-Fi, loses the connection during the day, or shows Wi-Fi but transactions fail: credentials, coverage, channel conflicts, DHCP versus static IP, and the ping test.
- PAX Android terminals (A920, A920 Pro, A80, A35): common on-screen messages and what to doA lookup of messages PAX documents for its Android terminals and PAXSTORE client, what each one means, and the first action to take or when to stop and call Allstar.
- PAXSTORE for resellers: add a terminal and activate itCreate a terminal profile in PAXSTORE under a merchant, activate it, and get the physical PAX terminal to register through the PAXSTORE Client, including the serial-number errors resellers hit most.
- PAXSTORE for resellers: create and activate a merchantCreate a merchant under your PAXSTORE reseller or sub-reseller, activate it, and optionally give the merchant its own login or import several merchants from the template.
- PAXSTORE for resellers: push an application to a terminalPush a payment application (with or without a parameter file) from PAXSTORE to one PAX terminal: Push Immediately, Scheduled Push and Force Update, plus how to monitor, disable or reset the push.