Shipping, returns and warranty
- Allstar Terminals: when a refund reaches your payment methodOnce Allstar processes an approved refund, the money is back on the original payment method within 5 to 7 business days. Your bank or card issuer may take a few extra days to post it.
- Allstar Terminals: replacement terminals, overnight blank units and pre-injected sparesBlank replacement terminals ship the same day when ordered by 10 AM CST, with overnight shipping available on blank units only. Replacements injected or programmed to your processor ship 2 to 3 business days from order. The spares program lets you buy pre-injected units up front and swap from your own shelf. Damaged, defective or wrong items reported within 3 days of delivery get a replacement shipped ahead of the return.
- Allstar Terminals: how to return a product and what restocking fees applyStart a return by emailing support@allstarterminals.com with your order number and the reason, within 14 days of delivery. Injected or programmed devices can be returned with a 25% restocking fee. SUNMI products are non-returnable. Damaged, defective or wrong items reported within 3 days of delivery get a replacement shipped ahead of the return.
- Allstar Terminals: shipping times, same-day cutoff and shipping ratesBlank units ordered by 10 AM CST (Monday to Friday) ship the same day. Injected or programmed orders ship 2 to 3 business days from when the order is placed. US orders of $999 or more get free standard shipping; smaller US orders pay $17.99 flat or a carrier-calculated rate. Allstar ships internationally with rates calculated at checkout.
- Allstar Terminals: 1-year warranty on new terminals and how to claim itNew terminals bought from Allstar Terminals carry a 1-year warranty against defects in materials and workmanship under normal use. To claim, contact Allstar with the order number, model, serial number and a description of the fault. Defective SUNMI products go through SUNMI's manufacturer warranty.
- SUNMI terminals: where a defective unit goes (manufacturer warranty)SUNMI products are final sale at Allstar Terminals; a defective SUNMI unit is handled through SUNMI's own manufacturer warranty, and this guide shows how to start that claim.