Getting started

Allstar Terminals: how to contact sales and support, and business hours

Phone 888-403-7066, Monday to Friday, 9 AM to 5 PM CST. Sales and quotes: sales@allstarterminals.com. Returns, RMAs and device support: support@allstarterminals.com. Address: 7250 Dallas Parkway, Suite 400, Plano, TX 75024. Include the model, serial number, payment application, processor and the exact error in any support request.

Applies to
Allstar Terminals policy
Last reviewed
Oct 26, 2026 by Abdul Rashid

Ask Allstar AI about this guide

Check first

  • Is the request about a quote or an order (sales), or about a return, RMA or device problem (support)?
  • For device problems: what is the model, serial number, payment application, processor and the exact message on screen?

This guide tells you how to reach Allstar Terminals, which address to use, and what to include so the first reply solves the problem.

Before you start

  • Decide whether your request is sales (quote, order, pricing) or support (return, RMA, device problem).

Steps

  1. For quotes, orders and pricing, email sales@allstarterminals.com or call 888-403-7066. Expected: Sales replies within 1 business day.
  2. For returns, RMAs and device support, email support@allstarterminals.com or call 888-403-7066. Expected: Support replies with the next step.
  3. In a support request, include: order number, terminal model, serial number, the payment application on the device, the processor or gateway it is set up for, and the exact error message or behaviour, with a photo of the screen if possible. Expected: Support can act on the first reply without asking for the basics.
  4. Call during business hours: Monday to Friday, 9 AM to 5 PM Central (CST). Expected: A team member answers; outside hours, leave a message or email and the team follows up on the next business day.

If that did not work

Mail: Allstar Terminals LLC, 7250 Dallas Parkway, Suite 400, Plano, TX 75024.

Sources

Stop and contact support if

  • A caller asks for device settings passwords, key deletion, factory resets or processor setting changes: route to the support line; those are not handled in this knowledge base.

Allstar Terminals LLC, 7250 Dallas Parkway, Suite 400, Plano, TX 75024. Phone 888-403-7066. sales@allstarterminals.com for quotes and orders; support@allstarterminals.com for returns and device support.

Contact support about this

Notes

  • Live page https://allstarterminals.com/pages/support still says 9am to 5pm EST; owner correction dated 2026-10-17 is 9 AM to 5 PM CST.
  • Live pages /pages/key-injection, /pages/replacement-terminals and /pages/terminal-rollouts still say 9:00 to 18:00 CST, and /pages/wholesale shows both 9 to 6 and 9 to 5; owner correction dated 2026-10-17 is 9 AM to 5 PM CST.
  • The 1 business day reply (wholesale page) and the 24-hour response target (support page) are live-page statements; the owner has not set a response-time commitment.
  • Holiday closures are not published: ask us.
  • Calls to the main line may be recorded (owner, 2026-10-17). No notice is played; the owner has chosen not to change this.

Sources

Was this guide helpful?

Related guides

More Allstar policy guides