PAXSTORE

PAXSTORE for resellers: create and activate a merchant

Create a merchant under your PAXSTORE reseller or sub-reseller, activate it, and optionally give the merchant its own login or import several merchants from the template.

Applies to
PAX
Payment application
PAXSTORE
Last reviewed
Oct 26, 2026 by Abdul Rashid

Ask Allstar AI about this guide

Check first

  • Is your reseller or sub-reseller profile active? If not, '+ Merchant' is hidden.
  • Does the merchant need its own PAXSTORE login, or will you manage everything from the reseller account?
  • Are you adding one merchant or many? (Many: use the import template.)

A merchant is the container every terminal must sit in. Create and activate it before adding terminals.

Before you start

  • You need Administrator-level access on an activated reseller or sub-reseller.
  • Have the merchant name, admin contact name, email and country.

Steps

  1. Terminal Management > your activated reseller or sub-reseller. Expected: reseller selected.
    • icon > + Merchant (or Organization > Merchant > + MERCHANT). Expected: merchant detail pop-up. No + Merchant means the reseller is inactive.
  3. Enter Merchant Name, Login Name (email), Contact Name, Country; optional fields as known. Expected: required fields marked with an asterisk.
  4. Tick 'Create a merchant user account' only if the merchant needs their own login. Expected: checkbox set as intended.
  5. Tick Activate merchant > OK. Expected: merchant active under the reseller.
  6. Not activated at creation: Organization > hover over Disabled > Activate > OK. Expected: merchant active.
  7. Bulk: Organization > Import/Export > Import Merchant > TEMPLATE, fill, drag to Choose File > OK. Expected: count of merchants created; fix and re-import failed rows.

If that did not work

If + Merchant never appears, your own reseller profile is inactive and the marketplace owner or parent reseller must activate it. Login emails cannot be edited; use More Options > Change User on an active merchant.

Sources

Stop and contact support if

  • '+ Merchant' is hidden: your own reseller or sub-reseller profile is not activated. The marketplace owner or parent reseller must activate it; contact Allstar.
  • Login name or email cannot be edited after creation. To change the merchant's login use More Options > Change User (active merchants only) or contact Allstar.

Contact Allstar support (sales@allstarterminals.com, 888-403-7066) with your PAXSTORE reseller name and the merchant name.

Contact support about this

Notes

  • The pax.us 'Merchant Setup' article links the 2019 v1.0 QRG; the 'PAXSTORE (QRGs)' page links the 2025 v1.2 version used here. The procedure is identical; only support hours changed.
  • The 2025 QRG has a copy-paste slip on the Merchant Type field (it says to change it you 'select a new reseller'); Merchant Type is a drop-down of business types.
  • The 2022 Reseller User Guide lists more fields as required (Business type, Phone, State, City) than the 2025 QRG; follow the red asterisks on screen.
  • The import template columns are only shown as a screenshot in the QRG; the list above comes from the 2022 Reseller User Guide.
  • The PAXSTORE QRGs were read from local copies downloaded from pax.us. PAXSTORE 10.0 (12-30-2025) added Bulk Merchant Operations, which may change the Organization screen.

Sources

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