Shipping, returns and warranty

Allstar Terminals: replacement terminals, overnight blank units and pre-injected spares

Blank replacement terminals ship the same day when ordered by 10 AM CST, with overnight shipping available on blank units only. Replacements injected or programmed to your processor ship 2 to 3 business days from order. The spares program lets you buy pre-injected units up front and swap from your own shelf. Damaged, defective or wrong items reported within 3 days of delivery get a replacement shipped ahead of the return.

Applies to
Allstar Terminals policy
Last reviewed
Oct 26, 2026 by Abdul Rashid

Ask Allstar AI about this guide

Check first

  • Which model, and how many?
  • Should the replacement be blank, or injected and programmed to your processor?
  • Ship to you, or blind drop-ship to the merchant?
  • Is this a failed unit in the field, or a unit that arrived damaged, defective or wrong within the last 3 days?
  • Do you want spares on hand for future swaps?

This guide explains the three ways to replace a failed terminal through Allstar, and how fast each one ships.

  • Blank unit: ships the same day when ordered by 10 AM CST; overnight shipping available. Keys and application are loaded by you, your processor, or remote key injection where supported.
  • Injected to order: Allstar injects your processor's keys, loads the application, tests, and ships 2 to 3 business days from order.
  • Pre-injected spares: buy ahead, Allstar keys them to your processor, you swap from your own shelf the same day.

Before you start

  • Know the model, the processor and the ship-to address.
  • Decide blank or injected, and whether to blind drop-ship to the merchant.

Steps

  1. Send the model, processor and ship-to address by phone (888-403-7066) or email (sales@allstarterminals.com). Say whether the unit should be blank or injected, and whether to blind drop-ship it to the merchant. Expected: Allstar confirms stock and price.
  2. For the fastest swap, order a blank unit by 10 AM CST and ask for overnight shipping if you need it. Expected: The blank unit ships the same business day.
  3. For a replacement keyed to your processor, order an injected unit. Expected: Allstar injects, loads the application, tests the device and ships 2 to 3 business days from when the order is placed. Overnight shipping does not apply.
  4. Prepay by ACH, credit card or wire. Expected: The order is placed and ships on the timeline above.
  5. To avoid the wait next time, join the spares program: tell Allstar the models your merchants run and how many spares you want. Allstar injects and programs them to your processor and ships them to you in 2 to 3 business days. When a device fails, you ship a spare the same day and reorder to refill. Expected: Pre-injected spares are on your shelf; the next swap takes no lead time.

If that did not work

If a unit arrived damaged, defective or not what you ordered, report it to support@allstarterminals.com within 3 days of delivery and Allstar ships a replacement ahead of the return. After 3 days, a replacement is a new order; for a defect inside the first year, contact us about a warranty claim. Page: https://allstarterminals.com/pages/replacement-terminals.

Sources

Stop and contact support if

  • A unit arrived damaged, defective or not what was ordered and it is within 3 days of delivery: report it to support@allstarterminals.com now; Allstar ships a replacement ahead of the return. After 3 days, a replacement is a new order (defects: contact us about a 1-year warranty claim).
  • A customer expects overnight or same-day on an injected or programmed replacement: stop and correct to 2 to 3 business days.

Call 888-403-7066 or email sales@allstarterminals.com with the model, processor, quantity, blank or injected, and the ship-to address. Full details at https://allstarterminals.com/pages/replacement-terminals.

Contact support about this

Notes

  • Overnight shipping cost is not published; the live page says overnight is available on blank units, not what it costs: ask us.
  • Whether a failed field unit must be returned to Allstar when a replacement is ordered is not stated; after the first 3 days a replacement is a new order (owner, 2026-10-11). Warranty claims on the failed unit: see the warranty article.
  • Spares program pricing and minimum quantities are not published: quoted per order.
  • Hours on the live page (9:00 to 18:00 CST) are wrong; owner correction dated 2026-10-17 sets 9 AM to 5 PM CST.

Sources

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