Ingenico Move/5000: how to turn off, turn on and restart

To turn off an Ingenico Move/5000, take it off its base and press the dot key and the yellow key together for one second. To turn it on or restart it, press the green key. If it is frozen, the same dot + yellow combination followed by green restarts it.

The Move/5000 also switches itself off when the battery is empty and it is off the base. A restart is not a factory reset; never attempt a factory reset on an injected terminal, because it wipes the encryption keys.

Before you start

• The dot key is the grey key in the bottom row, to the right of 0. The functions key (top right, with a circle) is a different key.
• If the terminal is on its base, Worldline notes it may start again by itself after the key combination.

Steps

1. If a sale is on screen and the keys respond, press the red key to cancel it. Expected: the terminal returns to idle.
2. Take it off the base and press the dot key and the yellow key together for one second. Expected: the screen goes off and the terminal shuts down.
3. Press the green key. Expected: the terminal starts and loads its payment application.
4. If it will not switch on, put it on its powered base or plug the power supply into the jack on the left side. Expected: the battery symbol flashes or moves (charging), and green switches it on.

If that did not work

Ingenico's checks when the Move/5000 does not turn on: confirm the battery is connected and not fully discharged; a fully discharged battery can take a long time to recover, so leave it charging. A full charge takes about 4 hours on the power supply. If "Alert Irruption!" appears, stop and contact support. Otherwise contact Allstar support with the model, serial number, payment application, processor and the exact message on screen.

Sources

• Move/5000 User Guide (900017771 R11 000 16/0226)
• Worldline Sverige: Terminal FAQ (undated, read 26 Oct 2026)