Ingenico support
- Ingenico Desk/2600: first setup (battery, Magic Box, power, paper)The Desk/2600 must have its battery fitted before it is powered, connects through a single USB-C port to either the power supply or the Magic Box breakout (Ethernet, USB-B to a register, USB-A for a PIN pad or modem), and needs a one-hour first charge. This guide gives Ingenico's order of operations, paper spec, and power-off sequence.
- Ingenico Desk/3500 and Desk/5000: connections (dial, Ethernet, wireless) and first power-upWhat is in the box, which ports sit under the rear trapdoor (phone line, Ethernet, RS232, USB, SIM, SAM), what the optional Magic Box cable kit does, which Ingenico power supply matches which model, and the order Ingenico gives for connecting cables and powering the Desk/3500 or Desk/5000 for the first time.
- Ingenico Desk/3500 and Desk/5000: load a receipt paper rollPaper spec (58 mm wide, 40 mm diameter, thermal) and Ingenico's steps for opening the printer cover, seating a new roll and closing it on the Desk series countertop terminals, plus the checks Ingenico gives when a receipt does not print.
- Ingenico Lane/3000: connections, cable and power optionsWhat plugs into the Lane/3000's single rear port, which cable types Ingenico lists (USB, Ethernet, RS232, USB-powered 12 V), how the unit can be powered, and how to seat it on a stand pole.
- Ingenico Lane/5000, Lane/7000, Lane/8000: connections, power supply and stand mountingHow the Lane/5000, Lane/7000 and Lane/8000 connect to a host through one rear multipoint port (USB, Ethernet or RS232), which Ingenico power sources are allowed (external PSU, PoE 802.3af, 12 V USB), the Ingenico cable part numbers, and how the units mount on a Universal Payment Mount or stand pole.
- Ingenico Lane series: terminal shows nothing or will not link to the POSIngenico's own isolation steps for a Lane PIN pad that is dark, unresponsive or not talking to the register: check the rear connector, restart, swap units, power-cycle the host, and confirm the power source. Screen prompts such as a waiting-for-connection message come from the payment application and are not covered by Ingenico's guides.
- Ingenico Move/5000: install the battery, charge it, and use the baseThe Move/5000 ships with its battery disconnected. This guide gives Ingenico's steps to fit the battery, charge it on the base or with the direct 5 V supply, what the charging icon looks like, charge times (50% in about 1.5 h, full in about 4 h), and the checks when the terminal will not turn on.
- Ingenico Move/5000: Wi-Fi, Bluetooth and 4G options, SIM installation and base connectionsWhich radios a Move/5000 can have (4G/3G with dual SIM, Wi-Fi 2.4 and 5 GHz, Bluetooth), where the SIM cards go and how to fit them, and what the base can add (Ethernet, modem, Bluetooth). Network names, passwords and APNs are set in the payment application, not in Ingenico's hardware guide.
- Ingenico terminals: cleaning and careIngenico's cleaning rules: unplug first, soft cloth lightly dampened with soapy water, liquid on the cloth never on the device, no solvents, bleach, abrasives, aerosols or UV-C, alcohol only on a pre-moistened cloth and never 70% isopropyl on plastic display lenses, nothing in the card slot, and keep it out of direct sun.