Ingenico support
Desk/2600 4Desk/3500 4Desk/5000 5Lane/3000 6Lane/3600 3Lane/5000 5Lane/7000 5Lane/8000 6Link/2500 3Link/2500 LE 1Link/2500i LE 1Move/5000 6
- How to restart an Ingenico card reader (Lane, Desk, Move, Link)Restart or reset a frozen Ingenico card reader: the yellow + dot key combination, the power-cycle method for each model, and when to stop and call support.
- Ingenico Desk/2600: first setup (battery, Magic Box, power, paper)The Desk/2600 must have its battery fitted before it is powered, connects through a single USB-C port to either the power supply or the Magic Box breakout (Ethernet, USB-B to a register, USB-A for a PIN pad or modem), and needs a one-hour first charge. This guide gives Ingenico's order of operations, paper spec, and power-off sequence.
- Ingenico Desk/3500 and Desk/5000: connections (dial, Ethernet, wireless) and first power-upWhat is in the box, which ports sit under the rear trapdoor (phone line, Ethernet, RS232, USB, SIM, SAM), what the optional Magic Box cable kit does, which Ingenico power supply matches which model, and the order Ingenico gives for connecting cables and powering the Desk/3500 or Desk/5000 for the first time.
- Ingenico Desk/3500 and Desk/5000: load a receipt paper rollPaper spec (58 mm wide, 40 mm diameter, thermal) and Ingenico's steps for opening the printer cover, seating a new roll and closing it on the Desk series countertop terminals, plus the checks Ingenico gives when a receipt does not print.
- Ingenico Lane/3000: connections, cable and power optionsWhat plugs into the Lane/3000's single rear port, which cable types Ingenico lists (USB, Ethernet, RS232, USB-powered 12 V), how the unit can be powered, and how to seat it on a stand pole.
- Ingenico Lane/3000 reset: how to restart or reboot the PIN padHow to reset, reboot or restart an Ingenico Lane/3000 PIN pad: the key combination, the power-cycle method for wall, PoE and USB power, and when to call support.
- Ingenico Lane/3600 setup: cable, power and mountingSet up an Ingenico Lane/3600 PIN pad: power options, connecting the single rear cable to the POS, fitting it on a stand pole, and first checks from Ingenico's user guide.
- Ingenico Lane/5000, Lane/7000, Lane/8000: connections, power supply and stand mountingHow the Lane/5000, Lane/7000 and Lane/8000 connect to a host through one rear multipoint port (USB, Ethernet or RS232), which Ingenico power sources are allowed (external PSU, PoE 802.3af, 12 V USB), the Ingenico cable part numbers, and how the units mount on a Universal Payment Mount or stand pole.
- Ingenico Lane/7000 and Lane/8000 reset: how to restart the PIN padHow to reset or restart a frozen Ingenico Lane/7000 or Lane/8000: the key combination, power-cycling on wall, PoE or USB power, and when to call support.
- Ingenico Lane series: terminal shows nothing or will not link to the POSIngenico's own isolation steps for a Lane PIN pad that is dark, unresponsive or not talking to the register: check the rear connector, restart, swap units, power-cycle the host, and confirm the power source. Screen prompts such as a waiting-for-connection message come from the payment application and are not covered by Ingenico's guides.
- Ingenico Link/2500: turn on, turn off, restart and chargeHow to turn the Ingenico Link/2500 on and off, restart it, and charge its battery over USB-C, with Ingenico's checks when it will not power on.
- Ingenico Move/5000: install the battery, charge it, and use the baseThe Move/5000 ships with its battery disconnected. This guide gives Ingenico's steps to fit the battery, charge it on the base or with the direct 5 V supply, what the charging icon looks like, charge times (50% in about 1.5 h, full in about 4 h), and the checks when the terminal will not turn on.
- Ingenico Move/5000: Wi-Fi, Bluetooth and 4G options, SIM installation and base connectionsWhich radios a Move/5000 can have (4G/3G with dual SIM, Wi-Fi 2.4 and 5 GHz, Bluetooth), where the SIM cards go and how to fit them, and what the base can add (Ethernet, modem, Bluetooth). Network names, passwords and APNs are set in the payment application, not in Ingenico's hardware guide.
- Ingenico Move/5000: how to turn off, turn on and restartHow to turn off, turn on and restart an Ingenico Move/5000 wireless terminal, plus Ingenico's checks when it will not switch on.
- Ingenico terminals: cleaning and careIngenico's cleaning rules: unplug first, soft cloth lightly dampened with soapy water, liquid on the cloth never on the device, no solvents, bleach, abrasives, aerosols or UV-C, alcohol only on a pre-moistened cloth and never 70% isopropyl on plastic display lenses, nothing in the card slot, and keep it out of direct sun.
- Ingenico USB driver for Lane/3000 and Lane/3600: download and install on WindowsWhere to download Ingenico's official USB driver for the Lane/3000, Lane/3600 and other Ingenico terminals, how to install it on Windows, and how to check it worked.